Cancellation and refunds policy

Plans and top-ups are prepaid and never renew by themselves, so there is nothing to cancel to stop future charges. This page explains when a payment can be refunded.

  • Unused purchases: if you haven't used any search or resume build from a plan or top-up, you can ask for a full refund within 7 days of buying it.
  • Used purchases: once a search or resume build from a plan or top-up has been used, that payment is not refundable, in full or in part.
  • Ended or replaced plans: days left on a plan that ended, or that a new plan replaced, and top-up credits that expired (they last 7 days), are not refunded.
  • Payment problems: if you were charged twice, or charged without the plan reaching your account, we refund the extra or failed payment in full.

A search that fails or finds no jobs isn't counted, and a resume build that fails is given back. These are returned to your account automatically, not as money.

Email from the address you signed in with, with the Razorpay payment ID from your receipt. We reply within 2 working days.

Approved refunds are made through Razorpay to the card, UPI account or bank account you paid from, within 5 to 7 working days of approval. Your bank may take a few more days to show it.

You don't need to cancel anything: no plan renews or charges you again. You can stop using Lyzom at any time, and ask us to delete your account as set out in the .